Strategic Solutions Manager
Melbourne, Australia

$90,000 OTE

Times Higher Education is the data provider underpinning university excellence in every continent across the world. As the company behind the world’s most influential university ranking, and with almost five decades of experience as a source of analysis and insight on higher education, we have unparalleled expertise on the trends underpinning university performance globally. Our data and benchmarking tools are used by many of the world’s most prestigious universities to help them achieve their strategic goals and our events series act as the home of higher education thought leadership around the world.

About the role:

This position involves understanding an institutions’ needs and challenges, creating innovative solutions across multiple service streams, and ensuring the successful delivery of these solutions. You will drive revenue growth by developing strategic sales initiatives and managing client relationships. You will be responsible for expanding our client base in Australia, deepening relationships with existing partners, and positioning THE’s suite of services and products to universities, governments, and corporates. You will work towards developing regional expertise of the territories you manage including knowledge of higher education policies.

The company achieves high customer satisfaction levels, and you must possess exceptional interaction skills, clear communication methods, a strong sense of integrity, and a personable nature in order to deliver a superb client experience.

Key Responsibilities:

Build relationships from the ground up; find, engage and nurture client base

· Create innovative and holistic solutions across multiple service streams (consultancy, data, branding, events) that meet your clients’ needs.

· Manage pre-existing and new partner accounts in Australia; understand their needs and challenges in achieving their strategic goals.

· Develop compelling proposals, including pricing, deliverables, timelines

· Monitor and analyse regional market conditions, government policies, competitive landscape, and industry trends to identify new opportunities

· Actively promote THE’s products and services to clients through presentations, product demonstrations, and client meetings.

· Maintain a tenacious approach to target achievement whilst remaining tactful and sensitive to client needs and expectations.

Desirable Attributes:

· Good prioritization, project management skills and ability to work under pressure.

· Excellent communication and interpersonal skills with the ability to quickly build rapport.

· Work experience in a client-facing role such as sales, business development, account management (or equivalent) is desirable

· Knowledge and understanding of the global higher education sector including government policies for higher education is beneficial

· A university degree in any field

· Excellent verbal and written communication skills in English

· Ability to work both independently and as part of a team

· Positive attitude and willingness to receive feedback and grow professionally

· Willing to work irregular hours and travel domestically within Australia and some international travel

You do You
You do You. With colleagues located around the world, we know that our individuality and diversity of experiences are our greatest strengths. That’s why we want THE to be a place where you are welcome to be who you want to be at work; where you can share whatever part of your life or self-identity you want, without obligation or facing discrimination; and where all abilities and perspectives are recognised and accommodated.