Data Editor
HYBRID / LOCATION (1 - 2 days/week in the office)
SALARY: £32,000

Times Higher Education is the data provider underpinning university excellence in every continent across the world. As the company behind the world’s most influential university ranking, and with almost five decades of experience as a source of analysis and insight on higher education, we have unparalleled expertise on the trends underpinning university performance globally. Our data and benchmarking tools are used by many of the world’s most prestigious universities to help them achieve their strategic goals and our events series act as the home of higher education thought leadership around the world.

Key Tasks and responsibilities

THE is looking for a proactive Data Editor with a professional manner to support the Data Delivery Managers and the capability lead for the THE Rankings, there may be a potential to work across other projects.

Key role responsibilities:

· Oversee and maintain the mailbox for Rankings within provided SLA, escalate cases where required to Capability lead

· Have a proactive approach to resolve customer's queries and complaints; determining the cause of the query/problem; selecting and explaining the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution via phone and email.

· Update and maintain the data collection CRM where required with the highest level of efficiency and accuracy

· Responsible for assisting with the submission engagement cycle and validation process of institutions.

· Monitoring progress and provide progress report to Data capability lead

· Maintain records of customer interactions, process customer accounts and file documents

· Assist in gathering and researching data as well as validating data as required across a number of data sources

· Assist with portal testing for the launch of the data collection portal

· Assist with team training and support of team queries, as well as assisting with boosting team moral within the data collection cycle

· Support the Data Delivery manager with ranking with prior and post launch activities

· Assist with research and maintaining documentation where required

· Follow communication procedures, guidelines and policies

· Assist with general administration for data collection cycles for THE

Person Specification

Essential Skills/Qualifications:

· Degreed educated

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other office software.

· Experience of improving data quality and data cleansing

· Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.

· Excellent attention to detail and a high level or accuracy

· Excellent communication and time management skills

· Strong administrative skills and working within a busy office environment

· Strong drive, self-motivated. Ability to work independently as well as part of a team

· Working to deadlines in a fast-moving environment

· Problem-solving and decision-making abilities.

· Willingness to roll up sleeves and do what needs to be done to get the job done

Desirable Skills/Qualifications:

· Knowledge of the Higher Education sector would be beneficial

· A second language is desirable

You do You
You do You. With colleagues located around the world, we know that our individuality and diversity of experiences are our greatest strengths. That’s why we want THE to be a place where you are welcome to be who you want to be at work; where you can share whatever part of your life or self-identity you want, without obligation or facing discrimination; and where all abilities and perspectives are recognised and accommodated.